Consumer organizations dTest compared the prices of electricity and gas supplies in the Czech Republic and neighboring countries, namely the Slovak Republic, Germany, Austria and Poland. "The results can be summarized in a way that the gas we pay a lot more than our neighbors, with the exception of Austria. In the case of electricity, the cost model households that did not differ significantly, although there are differences to find, "says Luke Green, head of the legal department Dtest.
Comparison was carried out on two model homes, with lower and higher consumption. For gas spends by far the least Slovak households, both those who use gas only for cooking, as well as those that it heats the house or apartment. "Prague household that uses gas only for cooking and has a power consumption of 1.5 MWh annually spends on gas CZK 2,904 annually, while Bratislava converted only CZK 992. If we compare the spending of households that gas and to heat and consume 30 MWh per year, we can get in Prague in the amount of CZK 28,909. In Bratislava will pay less than a third less CZK 18,384. Well as on the Polish households with low consumption, which for cooking gas will pay CZK 1,805 per year, or our German neighbors. In Berlin, for the same amount of collected gas will pay about 800 crowns less than in Prague, CZK 2,078, "said the survey results Luke Green.
However, we do not envy the Austrians. Viennese household, which for gas only cooks for him every year to pay the equivalent of 3,622 CZK. Those amounts represent always the cheapest offer on the market in the current period. The information is based on public sources, offers individually negotiated with suppliers may of course vary and prices may be included various advantages and vice versa extra charges.
"In the case of the Czech electricity prices resemble those of Austria, better are again Slovaks and Poles, at least in the case of households with lower consumption of 2.5 MWh per year," says Green. In Prague, pay a household with the consumption of electricity CZK 10 972, while in Warsaw the equivalent of CZK 8,812 and CZK 9,493 Bratislava. The highest electricity prices in Germany.
dTest was interested in how consumers perceive their situation on the Czech energy market, what are the terms and conditions and experiences with suppliers, or what information sources. "The view of consumers could be described in such a way that their suppliers are creating obstacles in the form of complicated bureaucracy and poor communication. The discount applies only when a customer threatens to quit, offer unreasonable benefits and trying to tie him by means of temporary contracts and cluttered specified notice period. And customers are trapped due to illegibility of the market, "says Luke Green adds:" The questionnaire survey and qualitative research in the form of group discussions showed that people are not oriented menu and have a problem to obtain relevant and reliable information. "Most respondents have used the Internet graders but often have negative experiences and consider graders for simple sales channel. They use it mainly because the products themselves are confusing for them and incomparable. 38% of respondents said that bothers them that they must graders to insert personal information and then are accosted business offers.
Consumers surveyed knew mostly largest supplier. Among the small suppliers are unfamiliar with or do not think of them mostly as a potential supplier. "This is not about mistrust, but rather a lack of knowledge of the market," says Green. People have great mistrust and against Doorstep sellers and telemarketers. Ad then filtered and will not be interesting source of information.
Source: tz dTest.cz
